Dear Mr. Fleming,

It's a great pleasure to tell you and your crew, led by Mr. James Connolly, how pleased I am with the re- roofing project you completed for my home. The new roof greatly enhances the appearance of the house and will be an excellent selling feature in the future. I've had many compliments on the roof. Having to replace the leaking, poorly installed, existing metal roof on this 15-year-old house was a major expense I never anticipated. I was faced with making some difficult decisions, and you helped greatly. Here's what impressed me and led me to choose you and GAF:

• The initial time you took in inspecting my roof and explaining the problems you found.
• The computer simulation you did, showing me how good a GAF shingle roof could look.
• The various solutions you presented, enabling me to choose the best one for me.
• The contact you maintained and the quick responses you gave.
• The fast completion once the decisions were made.
• The professionalism of the crew and their willingness to work as needed.
• The exceptional warranty (and transferability) provided by GAF.

Thanks, Mr. Fleming, for a job well done. I wish you and your company continuing success.

With best regards,

Lynda Byam